Contact Us

Contact Us 24/7

Support Email: support@ydr.domains

All communication is handled through email so we can log and authenticate a request. For authentication purposes, email must come from the domain owner. We do not make changes for third parties (designers, ISPs, etc.), only the domain owner. Always include the domain name in the "Subject" line of your email. Please note that we do not return voicemail messages so you should always send your support request by email.

 

Status Updates

All Systems Operational
 

How to Enable Domain Forwarding, Email Forwarding, DNS Hosting
How to Update the Name Servers for Your Domain
How to Transfer Your Domain Names to Your Domain Registrar
New ICANN Requirement – Registrant Validation Process
My domain is in redemption; what is that?
Cancellation and Refund Policy

 

How to Enable Domain Forwarding, Email Forwarding, DNS Hosting

In order for Domain Forwarding, Email Forwarding, and DNS (A/CNAME/MX/TXT records) settings to work, you need to use our default name servers:

NS1.SHOPCO.COM
NS2.SHOPCO.COM
NS3.SHOPCO.COM

To update the name servers for your domain, login to Domain Manager. Click on DNS to the right of your domain name. Replace the current name servers with ours and click the Save button. Allow up to 24 hours for the domain to fully propagate before your changes take effect.

NOTE: For domain and email forwarding, make sure your Host A record is setup to point to our IP address, 64.99.64.32. You should have 2 records. For the first one, the subdomain field should be blank. For the second, use a wildcard, * in the field.

For email forwarding, you also have to make sure you have the default MX Record entered, mx.yourdomain.com.cust.b.hostedemail.com with a Priority of 10. Replace 'yourdomain.com' with your own domain name. There should be just one MX Record.

How to Update the Name Servers for Your Domain

To update the name servers for your domain, login to Domain Manager. Click on DNS to the right of your domain name. Replace the current name servers with the new ones and click the Save button. Allow up to 24 hours for the domain to fully propagate before your changes take effect.

NOTE: If you are unable to update the name servers for your domain, you may need to unlock the domain first. Some domain registries require this extra step. To unlock your domain, click on Transfer Lock to the right of your domain name. Disable and Save. Make sure to lock your domain after updating the name servers.

How to Transfer Your Domain Names to Your Domain Registrar

  1. Make sure each domain name:
    – is unlocked with the current registrar,
    – is at least 60 days old,
    – has not been transferred to the current registrar within the last 60 days,
    – has WHOIS / Contact Privacy turned off, and
    – has a valid email address for the administrative contact.
  2. On the Transfer your domains page, enter the domains you wish to transfer. Separate each domain with either a comma (,) or newline. Then click Next.
  3. Next, click the checkbox beside the name you want to transfer, and then click Done. The domain name is added to your shopping cart. You'll be charged to renew the domain for one year. One year is added to the domain's current expiry date.
  4. Review the items in your shopping cart, and then click Done.
  5. On the Summary page, enter your payment information, and then click Buy Now to complete the registration process.
    NOTE: Your credit card statement will show TUC*SHOPCO*DomainName as the merchant for this purchase.
  6. An email is sent to the administrative contact for the domain name that includes a unique link to confirm and accept the transfer.
  7. Please allow 7 to 10 days for the transfer to complete. You will receive an email letting you know whether the transfer was approved or declined. If the transfer was rejected or declined, your credit card will be refunded in full. If approved, you will be able to login to Domain Manager to manage your domains - enable domain locking, buy Contact Privacy, setup auto renewal, etc.

New ICANN Requirement – Registrant Validation Process

On December 1, 2016, ICANN started enforcing a new policy that modifies the process of changing domain owner (registrant) information. The implementation of the policy is imposed on all registrars.

  1. It will no longer be possible to change the registrant of a domain name with a simple domain modification request.
  2. Any changes to first name, last name, organization, or email address fields for the owner of any gTLD domain name will now start a trade process.
  3. The process involves obtaining explicit confirmation from old and new registrants before a change can be completed. An email requiring an affirmative response will automatically be sent.
  4. After a change of registrant has been completed, previous and new registrant will receive a confirmation notice informing them that the change has completed.
  5. After a change of registrant has been completed, the domain is by default locked for transfers to a new registrar for the following 60 days.
If the old registrant email address is no longer accessible, please contact us about sending a validation link via SMS (text message).

Failing to receive an affirmative response from the new and old registrant within 15 days will result in the suspension of the domain name. The name will subsequently be placed on ClientHold status, taking the domain (and related services) offline.

NOTE: The registrant email address will also need to be validated upon the new purchase or transfer of a domain name or if a WHOIS Data Reminder Policy (WDRP) or expiration notice bounces.

With respect to new domain registrations and transfers, if a registrant has already validated their email address, it will not need to be validated again.

 

My domain is in redemption; what is that?

When your domain has been expired for more than 40 days, it enters the Redemption Period, which lasts for 25 days. In the Domain Manager, you will see (in redemption) in the Auto Renew column for that domain name.

You can redeem the domain name during the Redemption Period; however, the cost is higher than a simple renewal.

NOTE: Once initiated, please allow up to five days for the redemption process to complete.

Cancellation and Refund Policy

Registration of domain names is finalized by the registry. This means that the domain registry will not return the registration fees and so we cannot provide a refund for the domain registration or any future renewals of the domain name.

NOTE: This policy is set by each domain registry, not by us, and is subject to change at any time.